Privacy Policy

This Privacy Policy outlines how Hotel Direct Rate collects, uses, and protects your personal data when you use our services.

Personal data you give us about others

You may use our platform to make bookings on behalf of others. In such cases, you may need to provide their information. If you're using a business account, we may store address book details to simplify future bookings.

When you share someone else's data, it's your responsibility to ensure they are aware and have accepted our privacy practices.

Personal data we collect automatically

Even if you don’t make a reservation, we may collect your IP address, device type, browser, language settings, and app version. We track how you interact with our platform, including pages viewed and time spent, using cookies or similar technologies.

If you access our services via a third-party site, we also collect relevant redirect data and interaction history. Mobile app users also share device identifiers and crash diagnostics.

Personal data we receive from other sources

We might get information about you from other sources, such as affiliate partners, payment processors, and social media accounts (if you link them). These sources help us enhance your experience and improve security.

Why we collect and use your personal data

We use your data to:

  • Facilitate bookings and payments
  • Provide customer support
  • Send important account or reservation info
  • Prevent fraud and ensure platform security
  • Personalize your experience
  • Comply with legal obligations

Data retention

We retain your information only for as long as necessary to provide our services, comply with laws, or resolve disputes. You can request deletion at any time, subject to legal limits.

Your rights and choices

You have the right to access, correct, or delete your data. You can also object to or limit how we use your information. To exercise these rights, please contact our support team.

Changes to this policy

We may update this Privacy Policy occasionally. We’ll notify you about significant changes through the platform or by email before they take effect.

For questions or concerns, feel free to contact us at support@hoteldirectrate.com

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